Returns, cancellations and refunds
Last updated: 31 August 2026
At Trygghetslagret you should feel safe both using the product and buying from us. That is why we offer one of the strongest return policies on the market: a 100-day full money-back guarantee.
This policy explains your rights, how returns work, and what is covered if something is faulty or damaged. Nothing on this page affects your statutory rights as a consumer.
1. Our 100-day satisfaction guarantee
You have 100 days from the delivery date to decide whether to keep the product.
If you are not happy — for any reason — you can return it for a full refund of the purchase price.
This is a voluntary guarantee we offer on top of the law, and it applies on the following terms:
- The product is in resaleable condition. Unpacking it and testing it is completely fine — that is exactly why we give you 100 days. But it should not be broken, worn out or damaged through misuse.
- The original packaging and all accessories (cables, manuals, spare parts) come back with the return.
- The product is clean and in the condition it was delivered in.
If a product comes back obviously worn, damaged through misuse, or missing parts, we may offer a partial refund instead of a full one, based on its condition on arrival.
2. Your statutory 14-day right to cancel
Separately from our guarantee, as a consumer in the UK you have a statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You have 14 days from the day you receive the goods to tell us you are cancelling, and a further 14 days to send them back. You do not have to give a reason.
If you cancel under this right, we refund the price of the goods plus the standard outbound delivery charge you paid, within 14 days of receiving the goods back or of you providing proof that you have sent them. You pay the cost of returning the goods.
You are entitled to handle the goods as you would in a shop. If they have been handled more than that, we may reduce the refund to reflect any loss in value.
Our 100-day guarantee is an extension of this right, not a replacement for it.
3. How to return something
- Email us at support@trygghetslagret.com with your order number and a short note on why you want to return.
- We send you return instructions and the address of our office in Sweden.
- Send the parcel securely and with tracking — we always recommend a tracked service, as the parcel is your responsibility until it reaches us.
- When it arrives we inspect the product to assess its condition.
- Refunds are processed within 5 working days of inspection, to the same payment method you used at checkout.
Return costs: when you use the statutory right to cancel or our 100-day guarantee, you pay the return postage. If the goods are faulty or we sent the wrong thing, we cover the return — see section 5.
4. What our 100-day guarantee doesn’t cover
We may not be able to give a full refund under the guarantee if:
- The product has been broken through misuse, mishandling or an accident caused by the customer
- The product is heavily worn beyond normal testing
- The original packaging or parts are missing
- The product is returned after the 100-day window
These conditions apply to our voluntary guarantee only. They do not limit your statutory rights in section 2 or section 5.
If your product was faulty from the start, tell us as soon as you can and be open about what the problem is — we always find a solution.
5. Faulty, damaged or wrongly sent items
If something is wrong when your parcel arrives, we cover it in full.
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not, you have a short-term right to reject them for a full refund within 30 days of delivery, and after that a right to a repair or replacement. We pay the return cost in these cases.
Damaged in transit or a manufacturing fault: send us photos or video and we will sort it. We send a replacement free of charge — you normally do not need to return the faulty one.
Wrong product received: we send the right one free of charge.
Items missing from the parcel: we check the shipping documentation and send the missing item straight away.
Product develops a fault within 100 days: if it stops working properly under normal use within 100 days, we replace it or refund you — your choice.
6. Delivery problems
Parcel never arrives: we investigate with the carrier. If the parcel is confirmed lost, we send a replacement free of charge.
Tracking stops updating: if tracking has not moved for 5–8 working days we contact the carrier. If it still does not move, we send a replacement free of charge.
Parcel not collected: if a parcel comes back because it was not collected in time, we send it out once more at no cost.
Wrong address given: we resend as soon as the correct address is confirmed. A new delivery charge may apply.
7. Cancelling before dispatch
If your parcel has not shipped yet, you can cancel free of charge and get a full refund. Contact us as soon as possible at support@trygghetslagret.com.
8. How long refunds take
Once a return or claim is approved we process the refund within 5 working days, and in any case within the statutory 14 days. It can take a further 2–4 working days to show on your account, depending on your bank and payment method.
9. Contact us
For anything about returns, refunds, the guarantee or delivery:
Include your order number and a short description. We normally reply within 24 hours on working days.
Trygghetslagret is operated by W Marketing AB, company reg. no. 559505-2266, with an office in Sweden.
