Delivery information
Last updated: 6 May 2026
At Trygghetslagret we do our best to get your order to you as quickly and safely as possible. Here is everything you need to know about processing, delivery and tracking.
Processing time
Orders are normally processed within 1–2 working days. As soon as your parcel ships you will get an email confirmation with a tracking link.
Delivery time
Standard delivery to the UK is 5–12 working days.
Delivery times are estimates and can vary a little depending on where in the UK you live and which carrier handles the final leg.
Busy periods
During periods of high demand — winter storms, big promotions or the run-up to the holidays — both processing and delivery can take a few extra days. We always let you know if we can see something is going to be late.
Import VAT and duty
Your order ships from our warehouse outside the UK. Depending on the value of the order and how it is cleared, import VAT or duty may be charged on arrival, and you are the importer of record. In most cases the carrier handles this automatically and you will not notice anything, but we would rather be upfront than have it come as a surprise.
Tracking and follow-up
We follow your parcel the whole way — not just at dispatch.
Once your order is on its way you will get an email with a tracking link so you can follow it step by step. You can also track it directly on our Track your order page.
We also have a dedicated team monitoring shipments as they move. If we spot that your address is incomplete, or that a parcel has stopped moving, we contact you before it becomes a problem — not afterwards.
The biggest risk in any delivery is the last leg, with the postal service or the local depot — especially in winter. If something goes wrong there, we sort it out.
What if the parcel doesn’t arrive?
If your parcel is delayed, goes missing or never turns up, contact us at support@trygghetslagret.com. We will investigate and make sure you either get a replacement or a refund if the parcel is considered lost.
Common questions about delivery
Why does the parcel ship from China?
The honest answer: because it lets us offer quality products at a price you can actually afford. Trygghetslagret is a Swedish-registered company (company reg. no. 559505-2266), but our warehouse and manufacturing are in China — which is also where the products are quality-tested before they go out.
If we moved the warehouse to Europe, delivery would be a few days faster — but prices would be 60–80% higher. We don’t think that trade-off is worth it. All our products are CE-certified, quality-tested, and covered by our 100-day full money-back guarantee.
You can read more about quality and manufacturing on our product pages.
How long does delivery take?
5–12 working days to the UK under normal conditions. In peak season or during a promotion it can take a little longer.
Do I get tracking?
Yes. You get a tracking link by email as soon as the parcel ships, and you can follow it all the way to your door.
What if I haven’t received an order confirmation?
Check your spam folder first. If it isn’t there, contact us at support@trygghetslagret.com and we will find your order.
Any other questions? Email us at support@trygghetslagret.com — we normally reply within 24 hours.
