Frequently asked questions
Here you'll find answers to the questions our customers ask most, including information about delivery, returns and faulty items.
Can't find what you're looking for, or have another question? You're welcome to contact our customer service by email.
Can I use an ordinary FM/AM radio in Norway?
No, we don't recommend it. Norway switched off its FM network in 2017, so to receive national radio channels you need a radio with DAB/DAB+. Our 4,500 mAh DAB/DAB+ & Bluetooth model is the one we recommend for Norwegian customers.
Is it safe to shop with you?
Yes. Trygghetslagret is a Swedish-registered company (W Marketing AB, reg. no. 559505-2266). All payments are secure, and every purchase is covered by a 100-day full money-back guarantee. If anything isn't right, we'll sort it out.
Which payment methods can I use?
We offer secure payments via Klarna, Vipps, Visa, Mastercard and American Express. All payments are 100% secure and processed through Shopify's payment platform.
What do I do if I received the wrong product?
Contact us at support@trygghetslagret.com with your order number and a short description, and we'll send you the correct product at no cost.
What do I do if the product is damaged or faulty?
Contact us at support@trygghetslagret.com as soon as possible — ideally within 15 days of receiving it. Include photos or a video of the damage along with your order number, and we'll send you a replacement at no cost. You normally don't need to return the faulty item.
When will I get my refund?
Once your return has been received and approved, we process the refund within 5 working days. It can take a further 2–4 working days before the amount shows in your account, depending on your bank and payment method. Refunds go to the same payment method used for the purchase.
Who pays for return shipping?
When using the right of withdrawal or the satisfaction guarantee, the customer covers return shipping. For faulty or wrongly shipped items, we cover the return.
Can I return an item?
Yes. We offer a 100-day full money-back guarantee on top of the statutory 14-day right of withdrawal. You can unpack and test the product — that's exactly why we give you 100 days. The product should be in resellable condition with its original packaging and accessories. Contact us at support@trygghetslagret.com with your order number and we'll send return instructions.
Are products made in China poor quality?
That depends entirely on who orders them and what standards are demanded. iPhone, Bose, Garmin, Stanley, Bosch — they all manufacture in China. The difference between good and poor quality comes down to certification, quality control and who tests the final product. Our products are CE-certified, quality-tested before shipping, and covered by a 100-day full money-back guarantee.
Is the parcel shipped from China?
Yes. Trygghetslagret is a Swedish-registered company (reg. no. 559505-2266) with an office in Sweden, but our warehouse and production are in China. That's a deliberate choice that lets us offer high quality at a price you can actually afford. All products are CE-certified and quality-tested, and covered by a 100-day full money-back guarantee.
What happens if the parcel doesn't arrive?
If your parcel hasn't arrived within the stated delivery time, we recommend first tracking your order via the tracking link or the "Track your order" page. Also double-check that the correct address and phone number were provided — the carrier uses these to send delivery texts. If the parcel is delayed, lost or never arrives, contact us at support@trygghetslagret.com. We'll investigate and make sure you either get a replacement or a refund if the parcel is deemed lost.
I haven't received an order confirmation — what do I do?
Check your spam/other folder first, and make sure you entered the correct email address at checkout. If you still can't find it, contact us at support@trygghetslagret.com and we'll help you.
Can I cancel or change my order?
Yes, as long as your parcel hasn't been shipped yet. Contact customer service as soon as possible at support@trygghetslagret.com and we'll help you cancel or adjust the order.
How long is the delivery time?
Standard delivery time is 3–8 working days to Norway. During peak season or big campaigns it can take a few extra days. We always let you know if we see something being delayed.
How do I track my order?
Once your order has been shipped from the warehouse, you'll receive an email with a tracking link. You can also track your order directly via the "Track your order" page on our website. If you've just placed an order, it can take a few days before tracking becomes active.
How do I track my order?
Once your order has been shipped from our warehouse, you'll receive a dispatch confirmation by email with a tracking link.
Via the link you can easily follow your parcel step by step all the way home, so you always know where your order is.
You can also track your order directly on the "Track your order" page on our website.
If you've just placed an order, it can take a few days before tracking becomes active and visible in the system.
Need more help?
Email us at support@trygghetslagret.com, or use the contact form on the "Contact us" page. We normally reply within 24 hours.
