Contact us
Last updated: 31 August 2026
Got a question about your order, a product, or anything else? We’re here to help.
Trygghetslagret customer service normally replies within 24 hours.
Email us
You can also use the contact form at the bottom of this page — it lands in the same inbox.
When can you reach us?
Our customer service team works every day of the week — Monday to Sunday.
Hours vary a little depending on the queue and the workload, and the team has a habit of working a bit of overtime 😊 Email us any time of day — we reply as fast as we can, normally within 24 hours.
Is your message about an order?
So we can help you as quickly as possible, please include:
- Your order number
- The name and email address you used when ordering
- A short description of the issue
- Photos or video, if it concerns a fault or damage
The more we have from the start, the faster we can sort it out.
What we can help with
- Questions about products
- Delivery, tracking and delays
- Changes to an order (as long as it hasn’t shipped)
- Returns, cancellations and refunds
- Guarantee and faulty-goods claims
- Technical problems with the website
- Feedback and suggestions
Whatever it is — get in touch. We’ll sort it.
Other ways to find an answer
Many questions are answered quickly in our Frequently asked questions or on the Delivery information page. If you can’t find what you’re looking for, send us an email.
Track your order
Want to check where a parcel is? Use our Track your order page — all you need is the order number or the tracking number you were sent by email.
